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American Family Insurance Agent Seth Rowland earns top honor for customer service

Seth Rowland, an American Family Insurance agent in Bettendorf, IA, has been recognized for providing an outstanding customer experience under the American Star Excellence in Customer Experience Certification Program.


“Customers are our number one focus, and agents who earn the American Star Excellence in Customer Experience Certification have been given the highest marks from customers for excellent service,” said Bill Westrate, chief operating officer of American Family Insurance. “These agents provide the exceptional service and attention customers expect and deserve, time and time again.”  

The service excellence distinction was determined through an evaluation process conducted under guidelines established through the American Star Excellence in Customer Experience Certification Program. The process consists of a customer satisfaction survey which measures customers’ overall experience with their current American Family agent. 

The Seth Rowland American Family Agency counts with bilingual staff to help assist the Spanish speaking clients. The Agency also is a proud member of the Greater Quad Cities Hispanic Chamber of Commerce where Mr. Rowland is one of the board members.  

Rowland has been an agent for American Family since February 2004. His office is located at 1823 Grant St Bettendorf, IA 52722. 

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